COVID-19 Update (July 2022): We're fully operational, and working 'contactless' or remotely where possible

While at Covid-19 'Orange' Level, we remain fully operational. In the interests of our customers and staff we are working 'contactless' and/or remotely when practical. Our business continuity plan ensures we are currently equipped with all the tools we need to efficiently and securely service our clients remotely in many cases.

We are available as usual for onsite maintenance, repair and support for computers and IT systems for all businesses, including staff working from home.

Our current policies are:
We will minimise physical interaction between staff and with customers.
Our office is open for customer visits. Sign-in is required; mask wearing is encouraged; Vaccine Pass is not required; please do not visit if unwell.
For any customer-site visits, we will follow client requirements, but as a minimum, our staff will wear masks if required, will not visit if unwell, and site staff undergo regular Rapid Antigen Testing.

The best means of contact for all technical/customer support is via email to, or general enquiries to or phone 0800 228 339

Feel free to contact us if you have any queries. Take care and continue to stay safe.

email (general)

email (technical support)

freephone 0800 228 339

phone +64 6 357 9070

address 56 Taonui Street, Palmerston North 4410

© 2022; decode IT; a division of EFX Group (NZ) Ltd. Proudly serving Manawatu for over 15 years.